Partly used tickets are not refundable.If the passenger does not wish to travel after issuing the ticket, 35% of the ticket value will be deducted if it is valid for refund.Customers should attend at least 60 minutes before the intercity trip departure time and 120 minutes before the international trip departure time.The front seats of all buses are dedicated for families.Smoking is prohibited on all SAPTCO vehicles.SAPTCO bears no responsibility for any loss, damage or expense arising from any delay in the service. Travel of facilities is not permitted without the travel of the passport holder.For customers who wishing to travel to the GCC countries, a visa for that country must be obtained through the websites or the embassy - Except for Bahrain, where visa procedures are in place at the entry point for KSA residents - in addition to the exit visa is required.Residence permit or a valid passport, with valid visa where required for visitors.Travel to the Gulf States with a national identity or passport, with a minimum of 90 days' validity, for families and customers under 21, a travel permit must be attached. Travel of facilities is not permitted without the travel of the passport holder. (To be eligible for special needs promotion if applicable) The original Social Affairs Card for customers with special needs. The original Identification letter for students or a valid student ID card to be eligible for student promotion if applicable. (In case that the family members do not have their own ID card). For Saudis and Citizens of GCC Countries.Ensure that you have the necessary documents while using any of SAPTCO buses:.SAPTCO and its agents are not responsible for any loss as a result of customers having incorrect travel documents. It is the customer’s responsibility to ensure that they have the required passport and visas for travelling on services that operates to destinations outside of the Kingdom.It is the customer’s responsibility to ensure that the identification details shown on the travel ticket, correspond with the identification document.Our online ticketing service enables customers to make enquiries, reservations, pay for ticket(s) using “SADAD”, Credit or Debit Cards and print ticket(s).Travel with the National Identity Card for GCC citizens is temporarily suspended, in accordance with the directives by the relevant authorities.
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